Teachers1on1 Privacy Policy

Date Updated: 7.1.2022

This privacy policy ("Privacy Policy") describes how Teachers1on1, LLC ("Teachers1on1") may collect, use and share information that we have obtained through your use of the website operated at https://www.teachers1on1.com (the "Website"), our tutoring platform ("Platform") and related software applications, web applications, mobile applications and online services, and any other content, products or services that we may provide now or in the future (collectively, the "Services"). Your use of or access to the Services constitutes your acceptance of this Privacy Policy and your consent to the practices it describes. "You" or "your" means and refers to you as a user of the Services. "We," "our," "us" or "Teachers1on1" refers to Teachers1on1, LLC and our Services.


Teachers1on1 has adopted this Privacy Policy in order to inform you of its policies with respect to information collected from the Website. Your privacy is very important to Teachers1on1 and we are committed to safeguarding your privacy. We are dedicated to treating your personal information with care and respect. Please read this Privacy Policy to understand the care with which Teachers1on1 will treat your information. If you have any questions about this Privacy Policy, please contact us at support@teachers1on1.com.

Privacy Policy Scope

This Privacy Policy describes:



Teachers1on1 collects the below types of personal information from Parent Users and Teacher Users of our Services for business or commercial purposes. The information that Teachers1on1 collects about Student Users and Child Users can be found in the "Children’s Privacy Notice."

Personal identifiers of Parent Users and Teacher Users

Such as your name, physical address, email address, phone number, IP address, device identifiers, and identifiers associated with cookies

This information is collected to identify and secure Parent Accounts and Teacher Accounts. Teachers1on1 also uses this information to send Parent Users and Teacher Users communications including purchase confirmations, payment receipts, and other communications Parent Users and Teacher Users  may select, such as sending alerts when certain other Users are online. Teachers1on1 may also send Parent Users and Teacher Users emails regarding changes and improvements to its Services as well as information Parent Users and Teacher Users  may find of interest regarding your use of the Services. Further, specifically for Teacher Users, Teachers1on1 will request the personal identifiers required to conduct a background check and education verification (i.e., social security number and applicable teaching certificates).  Except as otherwise expressly identified in this Privacy Policy, Teachers1on1 does not otherwise sell, rent, or share Parent User and Teacher User  information to third parties containing personal identifiers.

Teachers1on1 does not collect information from Student Users and Child Users. However, Teachers1on1 may collect information about Student Users and Child Users received from and provided by Parent Users. To learn about the information Teachers1on1 may collect from Student Users and Child Users, please see "Children’s Privacy Notice."

Videos, images, messages and Content sent or otherwise shared through the Website or other Services

Any videos, images or messages (collectively and individually, the "Content") you elect to share through the Website are automatically collected for the purposes of making the Content available as requested by you, whether such information or Content is shared through your profile on the Website, in a direct/private message to one or more other users, or otherwise.

Electronic network activity of your use and access of the Services

This data is automatically collected when you use or access the Services in order to optimize settings and features of our Services.

Geolocation Information

Information such as city and state you provide, or location information derived from your interactions with the Services, subject to the settings on your device or browser, is automatically collected for the security of your account and to optimize functionality of our Services.

Financial Information

Teachers1on1 may collect financial information and payment data for purchases made by Parent Users and payments issued to Teacher Users. To learn more information about the information Teachers1on1 may collect, refer to "INFORMATION YOU MAY ELECT TO PROVIDE TO THIRD PARTIES ’ Payment Data" of this Privacy Policy.


Information You Voluntarily Submit

You actively provide information to Teachers1on1 in various ways while using our Services. Teachers1on1 may collect personal information (which may include first and last name, gender, birth date, physical addresses, e-mail address, home or mobile number, and any other information you voluntarily provide) when you voluntarily submit this information to Teachers1on1 or voluntarily register as a user of the Services. For example, you may choose to provide Teachers1on1 with your personal information when ordering Services, providing Content, contacting Teachers1on1, making suggestions, or participating in the Services.

Public Information

Content you elect to share with other users of the Services, whether through direct/private message, through your profile page, or otherwise, is considered public information. You understand and agree that Teachers1on1 has no ability to control any user’s use of Content you elect to share. For this reason, you must exercise extreme caution in selecting what, if any, Content you elect to share.

Collection of Information by Cookies

Our Services may use small files or records that are placed on your computer's hard drive to distinguish you from other visitors using our Services. These small files are known as "cookies". These cookies enable Teachers1on1 to track how a visitor navigates through the Website and the areas in which they show interest. Information gathered may include date and time of visits, pages viewed, time spent at the site, and the website visited just before and just after a visit to our Website. The Website may use both "session cookies" and "permanent cookies". Most computers are standardly programmed to accept cookies, but you can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie placements. If you refuse cookies, there may be parts of the Website that may not function properly.

Social Networking Services

If you choose to access or make use of third-party social networking services (for example, Facebook, Twitter or other services), Teachers1on1 may receive personal information about you that you have made available to those services, including the geographic location of your mobile device and information about your contacts on those services. Some social networking services may allow you to transfer content from Teachers1on1’s Services to your contacts or to retrieve information about your contacts so you can connect with them to the Services. Some social networking services also will facilitate your registration for our Website or personalize or enhance your experience on our Website. Your decision to use a social networking service is completely voluntary. However, you should make sure you are comfortable with the information your third-party social networking services may make available to Teachers1on1 by visiting and reviewing the privacy policies of those third-party social networking services' websites and by modifying your privacy settings directly on those websites. Any personal information Teachers1on1 receives through third-party social networking services may be used as described above.


Teachers1on1, or service providers acting on behalf of Teachers1on1, may use information collected from your use of the Services for any of the following purposes: 1) send marketing and other communications to Teachers1on1 visitors about Teachers1on1 products or about the products and services of promotional partners that are not owned or affiliated with Teachers1on1; 2) to allow Teachers1on1 to notify visitors of upcoming offers, events, promotions, or activities on the Website; 3) to conduct internal reviews of the Services (e.g. to determine the number of visitors to the Website); 4) to fulfill purchases; 5) to respond to specific requests from Website visitors; 6) to provide any necessary notices to Website visitors; 7) to conduct marketing research; 8) to protect the security or integrity of the Services; 9) as permitted by, and to comply with, any regulatory or legal requirements; and 10) for any other purpose to which you consent. Teachers1on1 may also share personal information collected from your use of the Services with any affiliate of Teachers1on1 and any other future affiliates.


Teachers1on1 will not sell, rent or otherwise distribute your personal information, except as for sharing your personal information with our third-party services providers to facilitate the services they provide to Teachers1on1 such as advertising and data analytics services.

Teachers1on1 currently uses the following third parties and advertising features for the Services: Google Analytics, Google Analytics Remarketing, Google Analytics Demographic and Interest Reporting, Google Ads, Google Tag Manager, Google Search Console, Facebook Ads, Facebook Pixel, Facebook Conversion API, Twitter Pixel & Conversion Tracking, and LinkedIn Pixel & Conversion Tracking (collectively, "Group One Providers"). Teachers1on1 collects and may share with Group One Providers the following: (i) automatically collected information such as your operating system, browser information, internet protocol address, pixel tags, and ad click tags; (ii) interest and demographic information such as life events and locations; (iii) purchase information and site interactions such as purchase values, the time and nature of a purchase or interaction, and the geographic location of a purchase or interaction; (iv) user-generated content such as public Teacher profile pages and Teacher reviews posted on public profile pages; and (v) anonymous user IDs which are generated by Teachers1on1’s database for each user who creates an account on the Platform.

Additionally, Teachers1on1 uses Quantum Metric for data analytics. Teachers1on1 uses analytics tools in our services to enhance user experience by optimizing the efficiency, design, and quality of the Website. These analytics tools use cookies and similar technologies to collect and analyze information related to user behavioral metrics on our services, such as mouse movements, clicks, user inputs, scrolling, access times, visit duration, pages viewed, IP address (including approximate location), operating system, and page reloading. These tools provide insight into what works and what doesn’t work for users of the services, and they allow us to, for example, identify and repair technical errors such as broken links that impair the services’ functionality. The tools do not make "recordings" of users’ experience with the services, but rather help us reconstruct the user experience to better understand, for example, where users may be encountering frustration or impediments to using the services. Personal information collected through Quantum Metrics is encrypted and never shared with third parties and is never used for advertising purposes.

Teachers1on1 uses personal data to accomplish successful operation of the services provided and to improve the efficiency and quality of the services, debugging, identifying, and repairing errors that impair the intended functionality of the services.

Legal Requirements

Teachers1on1 cooperates with law enforcement. As we may determine in our sole discretion, we may disclose personal information if required to do so by applicable law, including, without limitation, responding to a subpoena or request from law enforcement, court, or government agency, or in the good faith belief that such action is necessary to: (i) comply with a legal obligation; (ii) protect or defend our rights, interests or property or that of third parties; (iii) prevent, investigate, or identify possible wrongdoing in connection with the Services; (iv) act in urgent circumstances to protect the personal safety of customers, guests, or the public; or (v) protect against legal liability.  In the event that Teachers1on1 believe your use of the Website is or may be a violation of applicable law, in circumstances Teachers1on1 deems appropriate, Teachers1on1 may report your account and information to law enforcement, including NCMEC.


Through your use of Teachers1on1 Services, you agree to this Privacy Policy and applicable Terms of Use. You consent to receive phone calls and SMS messages from Teachers1on1 to provide updates on your order and/or for marketing purposes. Message frequency depends on your activity. You may opt-out by texting "STOP" to 86753.  Standard message and data rates may apply. You can also opt out by emailing support@teachers1on1.com and including "STOP" in the subject line and your cell phone number in the body of your email. This information is shared with a third-party provider who enables us to send such messages. You should review their privacy policy here regarding their use of your information: https://www.twilio.com/legal/privacy.

Some analytics providers we partner with may provide specific opt-out mechanisms and we may provide, as needed and as available, additional tools and third-party services that allow you to better understand cookies and how you can opt out. For example, you may manage the use and collection of certain information by Google Analytics via the Google Analytics Opt-out Browser Add-on.


Teachers1on1 strives to maintain precautions, internal controls and procedures to ensure that the personal information you share with Teachers1on1 is handled in a safe, secure and responsible manner. Teachers1on1 employs security measures and safeguards to help protect the confidentiality and integrity of personal information and to reduce the risk of loss, unauthorized access, misuse, disclosure, or alteration of the personal information in Teachers1on1's control. Remember that any information or data transmitted electronically using the internet may not be absolutely secure. Teachers1on1 assumes no liability for the loss of any information that you transmit to Teachers1on1 using the internet.


Payment Data

Parent Users making one or more purchases through our Services and Teacher Users who are receiving payment for their services will provide their payment information toTeachers1on1. Teachers1on1 will collect this payment information and submit it to our secure PCI compliant and/or ACH qualified (depending on the type of transaction such as ACH or credit card) third-party payment processors. This information is held and processed by the appropriate third-party payment processor so it will be necessary for you to review their individual privacy policy. Teachers1on1 will not store any payment information. For a purchase by a Parent User, Teachers1on1 is provided with information that you made a purchase, the type of purchase, and information relevant to the purchase such as the date and time of your purchase and the IP address used. For a Teacher User, Teachers1on1 is provided with information that you received a payment and information relevant to payment such as the date and time received.

Clicking Links To Third Party Websites

When you click on third party links available through the Website such links may navigate you to a third-party website. In such an event, you will be subject to that third party's privacy policy. While Teachers1on1 supports the protection of privacy on the internet, Teachers1on1 is not responsible for the actions of any third-party websites. Teachers1on1 encourages you to carefully read and review the posted privacy statements of any and every website you visit, whether you are linking from the Website or browsing on your own. Teachers1on1 uses the following Third Party service providers:


Teachers1on1 recognizes the need to provide additional privacy protections with respect to the personal information we may collect from children pursuant to the United States’ Children’s Online Privacy Protection Act of 1998 ("COPPA"). This privacy notice supplements our Privacy Policy and provides additional information about how we collect, use and share personal information from children under the age of 13 (a "Child"), and Users under the age of 18 (a "Teen"). Both a Child and a Teen will be subject to this privacy notice, and are collectively to be referred to as "Children" or as "Students". A Parent User may be provided the opportunity to create a sub-account for a Child or Teen of whom they are the parent or legal guardian, directly linked to the Parent User’s Account (a "Sub-Account"). Teachers1on1 will always seek full verifiable consent from a parent or legal guardian ("Parent User") for all Children accessing the Platform and certain other Services via a Sub-Account (a "Child User" or a "Teen User"). The same provisions apply to both Child Users and Teen Users, and they are to be collectively referred to as Student Users.

How Children can use and register for our Service

Teachers1on1 does not knowingly permit Children to purchase or subscribe to any Services, including the creation of a Sub-Account. The Sub-Account creation feature for our Services is intended strictly for a Parent User, and we take measures to make this apparent in order to prevent children from submitting personal information for our Services in this manner.

A Student User may be granted access to their Sub-Account in three ways: 1) the Parent User may select the Student User from the Parent User’s dashboard, and choose "Log in as Student" to switch to the student dashboard, 2) the Parent User may select a Student User’s lesson from the Parent Dashboard and choose "Log in as Student" to switch to the student dashboard, or 3) the Parent User may choose to add an email address to the Student User’s Sub-Account. If a Parent User chooses to grant access by way of option 3, the Student User will be emailed a link to access lessons and their dashboard ("Magic Link") at the email address provided by the Parent. The Magic Link will only be accessible by the registered Student User for a limited duration, and will expire once the lesson has concluded.

When a Student User is registered for a Sub-Account, we will obtain parental consent through the use of a credit card, debit card, or other online payment system that provides notification of each discrete transaction to the Parent User, or through verbal means directly with the Parent User. Teachers1on1 does not ask any Student User for any more information than is necessary to provide the Service to the Student User or to seek Parent User consent. If Teachers1on1 learns that personal information of a Student User has been collected from use of our Services without Parent User consent, Teachers1on1 will take appropriate steps to delete this information. If you are a parent or legal guardian and discover that your Child or Teen has created an account without consent, please contact support@teachers1on1.com and request that we delete that Child’s or Teen’s personal information from our systems.

Information We Collect about Children

We collect a first name, date of birth, and grade-level when a Parent User creates a Sub-Account for a Student User to access our Services, as well as any other personal information a Parent User may voluntarily add to a Student User’s profile, which consists of a biography or a profile picture. We may also collect the email address of the Student User if a Parent User provides such information during the creation of the Student User’s Sub-Account.

Information We Collect from Children

We collect information about the Student User’s use of the Service and any Content of their creation uploaded or displayed on the Platform, including works posted on message boards and whiteboards. We will further collect a Student’s usage and device information, as described below. Lastly, Teachers1on1 may collect audiovisual recordings of Student Users accessing the Platform and certain other Services. The recordings may contain a Student’s voice and image, messages, Q&A, or other content (such as a presentation or whiteboard) shared by a Student during a meeting or webinar.  Teachers1on1 may store the recordings for up to two (2) years. Teachers1on1 employees do not access this content unless the Parent User directs us to do so, for training purposes, to make assessments, including through the use of machine learning algorithms, as to the efficacy of the tutoring or of the tutor, or as required for legal, security, or safety reasons.

When a Student User visits their dashboard, we automatically collect the following information: IP address, information about the Student User’s browser and device, which parts of the Student Sub-Account they visit, and the time they spend on the platform.

How We Share Information from Student Sub-Accounts 

Student Sub-Accounts have limited information sharing capabilities. Students’ first name, grade level, and progress information, along with any personal information the Parent User added to the Student’s profile, may be shared with a Teacher with whom the Parent User requests a lesson. Teachers will not be able to communicate directly with a Student User outside of the lesson, and any non-lesson communication can only occur through the Parent Account. When using our Services via a Student Sub-Account, a Student User will only be able to access their lesson history, current and future scheduled lessons and their replays, and our customer service department. A Student User could post personally identifiable information in free-form content on the Service, such as any Content generated through use of the whiteboard; Parent Users should monitor the Child User’s posts and delete personal information if needed. Teachers1on1 may also disclose personal information of Student Users for business purposes, as described in the general Privacy Policy. We do not disclose personal information of Student Users for direct marketing purposes or for targeted advertising purposes. In addition, we take steps to disable third party ad networks on webpages with child-directed content or when a Student User logs into a Sub-Account on the Service.

Parental Control over Student Sub-Accounts

Parent Accounts have the ability to access and control information a Student User provides via the Sub-Account. If you are a Parent User, you may request to review the personal information collected from your Student. You may also revoke your consent and refuse the further use or collection of personal information of your Student. To revoke consent and refuse the future collection or use of a Student’s personal information, a Parent User can delete the Student User’s Sub-Account. To request to review the personal information collected from a Student or to request the deletion of a Student User’s personal information and/or Sub-Account, a Parent User must contact our customer service department at support@teachers1on1.com and submit a formal request.

Further Information

If you or your student have further questions about the collection and use of Student’s data please contact us at  support@teachers1on1.com.

Kids Privacy Assured by PRIVO: COPPA Safe Harbor Certification

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Teachers1on1, LLC is a member of the PRIVO Kids Privacy Assured COPPA safe harbor certification Program (“the Program”). The Program certification applies to the digital properties listed on the certification page that is viewable by clicking on the PRIVO Seal. PRIVO is an independent, third-party organization committed to safeguarding children's personal information collected online. The PRIVO COPPA safe harbor certification Seal posted on this page indicates Teachers1on1, LLC has established COPPA compliant privacy practices and has agreed to submit to PRIVO’s oversight and consumer dispute resolution process. If you have questions or concerns about our privacy practices, please contact us at (818) 850-4969 or privacy@teachers1on1.com. If you have further concerns after you have contacted us, you can contact PRIVO directly at privacy@privo.com


The California Consumer Privacy Act (CCPA) provides you with additional rights and options regarding your personal information.

Right to Access and Right to Know

You can request access to a copy of the personal information that we have about you, including a list of categories of your personal information that we have collected and used over the past 12 months. We will provide to you the following information (to the extent required by law):

  • The categories of personal information we have collected about you
  • The categories of sources from which we collect your personal information
  • The business or commercial purpose for collecting or selling your personal information
  • The categories of third parties with whom we share your personal information
  • The specific pieces of personal information we have collected about you
  • The categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with
  • The categories of personal information that we have sold, along with the category of any company we sold it to. If we have not sold your personal information, we will say so

Right to Information Portability

You can request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a commonly used, machine-readable format.

Right to Correct Information

You have the right to request that we correct any inaccurate personal information.

Right to Deletion

You have the right to request that we delete the personal information that we have collected and retained, subject to certain exceptions. Once we receive a request, we will delete (to the extent required by law) the personal information we retain about you and direct any service providers to do the same. If we determine that an exception applies, we will inform you of the reason for denying the deletion request. In some cases, deletion may be accomplished through de-identification.

Please understand that if you request us to delete your personal information, our subsequent removal of such personal information may impact your ability to use our Services, and may limit your use of or participation in our Services that require your personal information.

Right to Opt-Out of the Sale of Personal Information

You have the right to opt-out of the sale of your personal information, however, we do not "sell" your personal information as that term is defined under the CCPA. To the extent we change our processing practices or new laws come into effect, we may update this Privacy Policy.


Pursuant to CCPA, Teachers1on1 does not collect or share the information of minors under age 16 without their affirmative authorization.  

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. This generally means we will not deny you goods or services, charge different prices or rates, provide a different level of service or quality of goods, or suggest that you might receive a different price or level of quality of goods.

Verification of Requests

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. The CCPA requires that we verify the identity of each person who makes a request to know what personal information we have about you or to delete the personal information we have about you.

You may request this information no more than two times in a rolling twelve-month period. When you make this request, the information provided may be limited to personal information we collected about you in the previous 12 months.

All requests must provide sufficient information to allow us to reasonably verify you are the person whom we collected personal information about or an authorized representative of such person. We will only use the information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. Please describe your request with sufficient detail to allow us to properly respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Shine the Light Request

California Civil Code ’ 1798.83 permits residents of California to request from Teachers1on1 a notice disclosing: (1) the categories of personal information we have shared with third parties, if any, for the third parties’ direct marketing purposes, during the preceding calendar year, and (2) the names and addresses of those third parties.

How to Submit a Request

You can submit an access, deletion or correction request, or a shine the light request by contacting us using any of the methods listed below:

Teachers1on1, LLC
Attn: California Privacy Enforcement
#3309 La Cienega Place
Los Angeles, CA 90016

Telephone Number: (866) 757-1904

Email address: support@teachers1on1.com 

Account Termination or Deletion

If you determine you no longer wish to have your Account, you may request deletion by emailing support@teachers1on1.com or contacting Teachers1on1 at the information provided below. For User (as such term is defined in the Teachers1on1 Terms of Use) accounts, it may be necessary for Teachers1on1 to maintain certain records and Content in compliance with federal law. If you have made a purchase, certain data may be maintained for a period of time in connection with your purchases should you or your representatives (such as your bank) have any questions or concerns regarding your purchases. With respect to accounts Teachers1on1 terminated for an actual or suspected violation of our Terms of Use, certain data will be retained as necessary to maintain your terminated state from the Website.


Teachers1on1 may modify, update or supplement this Privacy Policy from time to time, so Teachers1on1 encourages you to review our Privacy Policy frequently. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy to the Website, as well as to existing information held, collected and maintained by Teachers1on1. If Teachers1on1 decides to change this policy in a material way, Teachers1on1 will obtain the necessary consents required under applicable privacy laws if Teachers1on1 seeks to collect, use, or disclose personal information for purposes other than those to which consent has been obtained, unless otherwise required or permitted by law.


To ask questions or comments about this Privacy Policy and our privacy practices, or to exercise any of your rights, contact us at support@teachers1on1.com.